Web & Application Support Section Head
About this position
The Web & Application Support Section Head is responsible for overseeing the support and maintenance of web and application systems.
Responsibilities
• Oversee the daily operations of the web and application support team.
• Ensure timely resolution of support tickets and issues.
• Collaborate with other departments to improve system functionality.
• Develop and implement support processes and procedures.
• Monitor system performance and user feedback.
• Provide training and guidance to team members.
• Prepare reports on support activities and system performance.
Requirements
• Bachelor's degree in Computer Science or related field.
• Proven experience in web and application support.
• Strong leadership and team management skills.
• Excellent problem-solving abilities.
• Familiarity with web technologies and application development.
• Good communication and interpersonal skills.