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Customer Technical Service Division Manager (Flexible / Other Packaging)

BG Container Glass Public Company Limited
BG Container Glass Public Company Limited (Pathum Thani)
47/1 Moo 2 Rangsit - Nakornnayok Rd.
Km.7 Bueng Yitho Subdistrict, Thanyaburi District
12130, Bangkok
Pathumthani, Thailand 🇹🇭
BG Container Glass Public Company Limited
BGC or BG Container Glass Co., Ltd., a subsidiary of Bangkok Glass Public Company Limited, operates in glass packaging business. The plant was established in 1974 and started its production in 1979 in Pathumthani with the production capacity of 150 ton per day. Currently, BGC has 5 glass packaging plants with the largest number of production capacity in Thailand. From just one furnace, today, BGC has grown steadily. The company was incorporated into BG Container Glass Company Limited in the year 2016 and was registered as Public Company Limited in the year 2018 The company is built on a foundation of innovation, advanced production technology and effective performance that can be recognized internationally. Moreover, the products meet the standards and cover all needs of diverse customers.

About this position

The Customer Technical Service Division Manager is responsible for coordinating with customers and internal departments to ensure quality standards are met and maintained in the company's products.

Responsibilities

• To coordinate with customers to gather customer information and follow up quality issue such as customer complaint, technical problem, etc.
• Handle and coordinate within related departments for Customer Requirements, customer Audit support
• Systematically prepare and check quality control and quality assurance document such as Process Flow Chart, Process Control Chart, Packaging Standard, etc and reported by following customer properly.
• To control the creation and implements company quality standards.
• Coordinating with factories to ensure the highest quality of companies’ products are maintained.
• Coordinating with test laboratory on product tests, ensuring all products supplied meet customers’ requirements.
• Handling company internal audits to ensure conformity by implementing corrective actions to improve quality and services.

Requirements

• Bachelor's degree or higher in Science, Chemistry, Industrial Engineering or related fields
• 5 years’ experience in quality system in manufacturing, experienced in auditing for flexibles packaging, Corrugated boxes is advantage
• Knowledge in ISO9001, ISO14001, GMP, HACCP and FSSC22000 systems
• Strong in using Microsoft Excel, Power point, statistical programs
• Good leadership skills with excellent communication, negotiation, organizational, interpersonal, problem-solving and analytical skills.
• Good English communication skills
• Good presentation in both Thai and English
• Must be able to travel