CS Specialist
About this position
Responsibilities
• To handle customer’s tracing services or assist Contact Centre team handling overflow incoming calls
• To settle a difficult calls/complaints or any exceptional service requests from both partners and customer. Take a recovery action to meet customer/partner’s expectation and satisfaction
• To process any exceptional service requests from both partners and customer including x-border Chinese customers
• To daily monitor your own performance report and workload and take any action to keep up the standard and no backlog incurred
• To process claim for x-border parcel
• To handle admin & purchase function for CS Dept.
• To prepare monthly report as required by supervisor
Requirements
• Bachelor degree in any field
• Good command in oral and written communication skill, especially in listening skill
• Having at least one year of experience in logistic, express service, or Customer Service field.
• Attention to detail, accuracy, goals focus and forward thinking
• Self-motivated, enthusiastic, flexible, adaptable, and embrace to change
• Hard working and high flexibility and can work 6 days/week
• Ability to solve problem and suggest conflict resolution
• Ability to follow procedure, rules and regulations
• Ability to work under high pressure with strong stress management technique
• Ability to think on your feet and understand complex issue quickly and professionally
• Possess negotiation and interpersonal skills
• Able to work under high pressure and dynamic working environment
• Positive attitude toward change
• Hard working and high flexibility and can work 6 days/week