Application Support (Level : Senior Officer)

Berli Jucker Public Company Limited (Khlong Toei, Bangkok)

Bangkok, Thailand

The rich and remarkable history of Berli Jucker Public Company Limited (BJC) that spans over 133 years takes it to the very forefront of the trading, manufacturing and servicing fields in Thailand. The company’s inception was first created through a partnership between the Berli and Jucker families. This was the first of many strong partnerships that led to one of the Kingdom of Siam's earliest and most successful trading companies. Originally, BJC engaged in rice milling, mining, timber, shipping, importing, and other activities that laid a foundation instrumental for Thailand’s progress towards an “industrial” stage. By carefully selecting and nurturing its local and international partners, BJC continuously prospered over the years to become a major Thai import and export firm. After World War II, BJC diversified its operations into manufacturing, packaging and distribution.

About this position

The Senior Officer in Application Support is responsible for providing guidance during requirements gathering, managing project activities, analyzing change requests, determining root causes of problems, supporting project transitions, and improving service delivery.

Responsibilities

• Support business during requirements gathering to understand their needs and provide guidance as needed, to perform functional and technical analysis of the requirements and propose appropriate design/technical solution.
• Manage project plans and the day-to-day project activities such as scope, conflicting priorities, issue escalations, status reporting, and meeting facilitations and coordinate with other business implementation across the client’s team.
• Analyze change requests to identify the appropriate action and deliver to the customer including, raising a change control, making configuration changes, coordinating development / security / basis input, testing, documentation updates and deployment to production.
• Determine root cause for problems, update the progress of change to the customer, and coordinate with other functional experts if other modules are impacted.
• Supporting the transition of new projects into application support.
• Improve delivery of second line services by proactively identifying and preventing repeated incidents through training, help documents, routine tasks etc. ensure that the user documentation and operation procedures are up to date.

Requirements

• Bachelor degree in Mathematics, Statistics, Engineering, Computer Science, or Finance or equivalent.
• At least 3-5 years of experience with application support and application support processes.
• Hands-on experience with computerized accounting, job cost, and / or project management systems, as well as an understanding of relational data concepts that is required to support accounting processes is desired.
• Strong analytical and organizational skills.
• Excellent written and oral communication skills and ability to communicate well with all levels of management.
• Able to work independently and communicate risks or potential problems to manager.