Application & System Support (Warehouse) - YAS

Benchachinda Group (SRT Bang Khen)

Bangkok, Thailand

BCG Benchachinda Group More than 60 years ago, the Benchachinda Group (Benchachinda Group “BCG”) is committed to developing telecommunications infrastructure. and digital technology of Thailand to be at the forefront of the ASEAN region To raise the quality level and increase the competitiveness of Thai organizations BCG is “Thailand's leading digital solution provider” Currently, BCG's business is divided into 4 business groups: (1) Digital Infrastructure & Solution Business Group (2) Distribution and Fulfillment Business Group (3) Content Business Group (4) Investment Business Group

About this position

The Application & System Support (Warehouse) position involves providing support for the Warehouse Management System (WMS), ensuring optimal system performance, and assisting users with technical issues and training.

Responsibilities

• Provide first-line support for the Warehouse Management System (WMS).
• Troubleshoot and resolve application issues related to WMS.
• Assist in user training and onboarding for WMS functionalities.
• Monitor system performance and ensure optimal functionality of WMS.
• Perform regular updates and maintenance tasks for the application.
• Respond promptly to user queries and issues.
• Provide technical assistance and guidance to warehouse staff.
• Create and maintain user documentation and guides.
• Set up, configure, and maintain warehouse-related hardware such as barcode scanners, printers, handheld devices, and workstations.
• Ensure proper connectivity and functionality of all hardware devices.
• Perform routine checks and maintenance on hardware equipment.
• Install and configure WMS software and related applications.
• Set up new hardware devices and ensure they are fully operational.
• Collaborate with IT team to integrate new systems and hardware.
• Log, track, and resolve incidents related to WMS and warehouse hardware.
• Escalate complex issues to appropriate IT teams or vendors as necessary.
• Document incident resolutions for future reference and knowledge sharing.
• Review and reconcile service fees associated with incident tickets from the WMS provider, verifying accuracy of charges (such as extra fees beyond standard maintenance agreements).
• Coordinate with the finance or procurement department to validate and approve ticket-based charges, ensuring alignment with budget and contractual terms.
• Identify opportunities for system and process improvements.
• Participate in projects aimed at enhancing warehouse operations and support systems.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Experience in application support, preferably in warehouse or logistics environments.
• Strong knowledge of Warehouse Management Systems (WMS) and familiarity with system configurations, troubleshooting, and user support.
• Advanced knowledge of SQL for querying, analyzing, and managing database data.
• Ability to write complex queries, optimize database performance, and troubleshoot data-related issues.
• Proficiency in WMS software and other warehouse management tools.
• Knowledge of hardware setup and maintenance, including barcode scanners, printers, and handheld devices.