Customer Service and Purchasing Assistant Manager to Manager (Chinese Speaking)

Belton Industrial (Thailand) Ltd. (Pathum Thani)

Pathumthani, Thailand

Established in 1988, Belton Technology Group is ISO 9001, 14001, QS9000 certified and UL listed components and full turnkey contract manufacturer of - Flexible Printed Circuit Boards - SMT Flip Chip, PCB and FPCB Assemblies - Micro Module Packaging and Assemblies - Plastic Injection and Overmolded Components - Magnetic Coil Assemblies - Precision Machining & Autolathe Components - Precision Metal Stamping - Deep Drawn and Aluminum Extrued Components - Complete Box Build and Assemblies With in-house capabilities in Tool Design and Fabrication, Automation, Material Science Laboratory, Failure Analysis and Clean Room Components Assembly, we are able to offer vertically integrated manufacturing services to our customers, from product design, prototype samples, re-engineering cost effective manufacturing processes to on-time delivery of high quality products. We employ Six Sigma & Lean Manufacturing methodologies in our continuous quest for operation excellence. From your design to complete product build and solution, we provide a vertically integrated "one-stop-shop" solution with full turnkey design and manufacturing services.

About this position

The Customer Service and Purchasing Assistant Manager to Manager (Chinese Speaking) is responsible for overseeing the customer service team, managing purchasing activities, and ensuring exceptional service delivery while maintaining optimal inventory levels.

Responsibilities

• Manage and oversee the customer service team to ensure exceptional service delivery and efficient order.
• Develop and implement customer service policies and procedures to improve service efficiency.
• Coordinate and manage purchasing activities to maintain optimal inventory levels.
• Negotiate contracts and agreements with suppliers to secure the best pricing and terms.
• Analyze market trends and potential impacts on supply chains to inform purchasing decisions.
• Collaborate with cross-functional teams, including sales and production, to align customer needs with inventory management.
• Resolve escalated customer issues and ensure satisfactory resolutions to maintain customer loyalty.

Requirements

• Bachelor's degree in Business Administration, Supply Chain Management, or related field.
• Proven experience in customer service management and purchasing within the manufacturing industry.
• Strong negotiation skills with a track record of successful contract management.
• Excellent communication and interpersonal skills to engage effectively with customers and suppliers.
• Advanced analytical skills to assess market trends and make informed purchasing decisions.
• Ability to lead and motivate a team while promoting a positive work environment.
• Proficiency in inventory management software and customer relationship management (CRM) tools.
• Chinese language communication skills are the must.