Customer Service Support

Beko Thai Co., Ltd. (Ban Khai)

Rayong, Thailand

About Company: Beko Thai Co. Ltd. is the latest subsidiary of Arçelik Group, which was founded in 1955, operates in consumer durables and consumer electronics sectors under the scope of Koç Holding, which is the only Conglomerate from Turkey listing in Fortune 500, with its production, marketing and after-sales services. Arçelik Group has 30,000 employees worldwide and 18 production facilities throughout the world; in Turkey, Romania, Russia, China, South Africa, Thailand and Pakistani. The Company has recently broke ground on its Thailand Refrigerator company, which is planned to go into operation by the end of 2015. Arçelik Group provides products and services in 130 countries with sales and marketing offices located in 25 countries and under 11 different brands (Arçelik, Beko, Grundig, Blomberg, ElektraBregenz, Arctic, Leisure, Flavel, Defy, Altus and Dawlance ).

About this position

The position involves providing service operations and complaints support, ensuring timely completion of tasks and enhancing customer satisfaction.

Responsibilities

• Monitor the status of job pending forwarded to company service partner to ensure timely completion.
• Prepare operational performance and recurring issues report, along with recommendations for improvements to management.
• Follow up on customer complaints received through phone calls, emails, social media etc.
• Collect and analyze customer feedback to improve after-sales services.
• Offer guidance and solutions to enhance service quality and customer satisfaction.
• Collaborate with relevant teams to develop tracking systems and reduce operation time.

Requirements

• Bachelor’s degree in Business Administration or relevant field.
• At least 3 years of experience in after-sales service.
• Strong problem-solving and analytical skills.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Excellent communication and negotiation skills.
• Ability to work under pressure and prioritize tasks effectively.
• Familiarity with CRM systems for home appliance industry.