Call Center Agent (1-year contract)
About this position
Responsibilities
• Handle Inbound and Outbound Customer Calls.
• Customer Support and Issue Resolution.
• Maintain detailed and accurate records of customer interactions.
• Collaboration with Sales and Service Teams.
• Manage and follow up on complicated customer calls or issues that require additional attention to ensure customer satisfaction.
• Perform 'Happy Call' surveys to gather feedback from customers after service completion, ensuring a high level of customer satisfaction.
• Manage Multi-Channel Customer Interactions.
• Identify opportunities to up-sell or cross-sell home appliance products and services during customer interactions.
• Stay Updated on Product Knowledge.
• Follow company guidelines, policies, and procedures to maintain high-quality customer service standards.
Requirements
• Minimum 2 years of experience in a call center, customer service, or sales role, preferably in the home appliance or retail industry.
• Experience handling customer inquiries through various channels.
• Excellent verbal and written communication skills in Thai and English.
• Strong active listening skills and ability to understand and address customer needs effectively.
• Good problem-solving skills.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Proficient in MS Office (Word, Excel, PowerPoint) and familiar with call center software and other relevant technology.
• Willingness to work during weekends and holidays, as needed.
• Positive 'can do' attitude.