Field Service Engineer (Jakarta)

BD (Indonesia) (Jakarta, Jakarta, Indonesia)

DKI Jakarta, Indonesia

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. The company supports the heroes on the frontlines of health care by developing innovative technology, services and solutions that help advance both clinical therapy for patients and clinical process for health care providers. BD and its 65,000 employees have a passion and commitment to help improve patient outcomes, improve the safety and efficiency of clinicians’ care delivery process, enable laboratory scientists to better diagnose disease and advance researchers’ capabilities to develop the next generation of diagnostics and therapeutics. BD has a presence in virtually every country and partners with organizations around the world to address some of the most challenging global health issues. By working in close collaboration with customers, BD can help enhance outcomes, lower costs, increase efficiencies, improve safety and expand access to health care. In 2017, BD welcomed C. R. Bard and its products into the BD family. For more information on BD, please visit bd.com.

About this position

The Field Service Engineer will provide customer satisfaction through technical service and advice on applications, operations and installations of specialized equipment, supplies and services. The role will provide support for Jakarta and other West territory area.

Responsibilities

• Undertake product repair and installation on client premises.
• Provide training and technical advice to clients on instrument use, by telephone or in person.
• Investigate difficulties and solve faults arising from operation or utilization, either by telephone or on customer premises, and seek advice from Regional Service Engineer on unresolved fault and problematic instrument.
• Rectify problems, suggest solutions or arrange for repairs to be made.
• Provide important link between customers and sales/marketing.
• Monitor repairs in terms of the organization’s service/warranty cover and make suggestions as to product improvements.
• Recommend needs of spare parts, assists with monitoring requirements and keeping proper customer records.
• Carry out planned maintenance calls.

Requirements

• Bachelor Degree of Electro Engineering or Biomedical Engineering Degree with at least 4 years of field experience.
• Prior experience in a similar industry (ie: Diagnostic Instruments or Diagnostic Laboratories) is highly preferred.
• Strong communication and interpersonal skills and able to work with multiple teams across different departments.
• Team player.
• The role will be based in Jakarta.