Field Service Engineer (East Java - Surabaya)
BD (Indonesia) (Jakarta, Jakarta, Indonesia)
DKI Jakarta,
Indonesia
BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. The company supports the heroes on the frontlines of health care by developing innovative technology, services and solutions that help advance both clinical therapy for patients and clinical process for health care providers.
BD and its 65,000 employees have a passion and commitment to help improve patient outcomes, improve the safety and efficiency of clinicians’ care delivery process, enable laboratory scientists to better diagnose disease and advance researchers’ capabilities to develop the next generation of diagnostics and therapeutics. BD has a presence in virtually every country and partners with organizations around the world to address some of the most challenging global health issues. By working in close collaboration with customers, BD can help enhance outcomes, lower costs, increase efficiencies, improve safety and expand access to health care. In 2017, BD welcomed C. R. Bard and its products into the BD family. For more information on BD, please visit bd.com.
About this position
The Field Service Engineer will provide customer satisfaction through technical service and advice on applications, operations and installations of specialized equipment, supplies and services. The role will provide support for East Area especially Key Account Customers in East Area.
Responsibilities
• Deliver training sessions on instruments, reagents, consumables, and other related products
• Perform routine maintenance, repairs, and preventative maintenance services
• Assist in promotional activities such as workshops, product demonstrations, etc.
• Maintain accurate documentation of services provided
• Ensure timely communication with customers regarding unresolved issues
• Follow up with customers after a complaint has been made
• Provide customer assistance by phone, e-mail, and in person
• Respond to customer complaints through contact with internal departments and follow-up
Requirements
• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Biomedical Engineering or equivalent
• with 4 Year Experience and more in a Diagnostic platform
• Previous experience working in the Medical Device industry would be advantageous
• Strong interpersonal skills and decision making abilities
• Effective written and verbal communication skills
• Demonstrated problem solving and analytical skills
• Computer literacy (Microsoft Office suite)
