Account Manager, Life Sciences Segment - Yogyakarta

BD (Indonesia) (Jakarta, Jakarta, Indonesia)

DKI Jakarta, Indonesia

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. The company supports the heroes on the frontlines of health care by developing innovative technology, services and solutions that help advance both clinical therapy for patients and clinical process for health care providers. BD and its 65,000 employees have a passion and commitment to help improve patient outcomes, improve the safety and efficiency of clinicians’ care delivery process, enable laboratory scientists to better diagnose disease and advance researchers’ capabilities to develop the next generation of diagnostics and therapeutics. BD has a presence in virtually every country and partners with organizations around the world to address some of the most challenging global health issues. By working in close collaboration with customers, BD can help enhance outcomes, lower costs, increase efficiencies, improve safety and expand access to health care. In 2017, BD welcomed C. R. Bard and its products into the BD family. For more information on BD, please visit bd.com.

About this position

Our Account Manager is expected to work closely with the respective Key Account Managers and play a strategic role in managing high impact opportunities within the sales channel vertical. The success of this role will rely largely on your ability to maintain key relationships, and lead the execution of critical processes within the sales process. This role is based in Yogyakarta.

Responsibilities

Maintain Strategic Relationships with Our Key Customer Accounts
• Proactively engage with existing customers to maintain strategic relationships
• Anticipate potential service problems and actively work towards addressing them
• Consolidate related data on customer satisfaction to drive better solutioning and recommendations
• Actively seek to understand the assigned account’s strategic priorities and developing appropriate value-added programs for them with a focus on holistic solution selling (i.e., packaging complementary products across business units as a holistic solution)

Ongoing Fulfillment and Delivery
• Accountable for the regular order-taking, fulfilment, and delivery post-conversion for assigned accounts
• Provide valuable insights on development of sales strategies to better meet customer needs prioritising a shift to holistic solution selling

Manage Distributor Performance
• Cultivate and build strategic relationships across a network of distributors to ensure fulfilment of customer orders
• Provide functional leadership to distributor salesforce teams in day-to-day demand generation
• Train and motivate distributor salesforce teams

Provide Insights on Sales Landscape and Forecast
• Provide valuable insights to sales forecasts as inputs into the overall demand planning and the Sales, Inventory and Operations Planning (SIOP) processes
• Analyse sales and industry trends and make appropriate recommendations to the KAM in an effort to ensure long-range planning needs pertaining to one’s area of responsibility are met

Requirements

• The ideal candidate will have a strong background in sales and account management, preferably in the life sciences or medical technology industry.
• Excellent communication and interpersonal skills are essential for building and maintaining relationships with key customers and distributors.
• Strong analytical skills to assess sales trends and customer needs.
• Ability to work collaboratively in a team environment and lead cross-functional initiatives.
• A proactive approach to problem-solving and a focus on customer satisfaction.