Assistant Manager - Customer Service

BASF (Samut Prakan, Samut Prakan, Thailand)

Samut Prakan, Thailand

BASF has been established in Thailand since 1966. Our facilities in Thailand provide chemical products for various industries, including crop protection, automotive catalysts, construction chemicals, coatings, care chemicals, nutrition and health, industrial chemicals, polyamide and intermediates, performance materials, and performance chemicals. In addition to production, sales and customer services, BASF also provides technical services for its customers in Thailand.

About this position

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background. At BASF, careers develop from opportunities.

Responsibilities

• Provide on-the-job mentoring and coaching to team members in matters related to OTC process efficiency and foster customer focus culture.
• Manage the employee development process in setting target agreement, performance review and career development plan.
• Involve in the recruitment and talent management of CSOs to retain and develop staff with potential.
• Provide order management-related expertise and information to business, functional counterparts and customer services community for continuous process improvement and system harmonization and solution coordinator for process problem solving.
• Order management performance monitoring using dedicated KPIs and reporting.
• Ensure CSO team effectiveness by fostering cross-BU knowledge sharing and creating a reliable back-up system.
• Manage customer complaints via Non-conformance Management (NCM) system (creating NCMs, monitoring investigation and closure) and reporting on customer complaints.
• Responsible for 3rd party shipment from overseas supplier and also the export business to other countries.

Requirements

• Bachelor’s degree in Business Administration or related field.
• Minimum of 5-year experience in Customer Services, Supply Chain and Logistics.
• Good command of spoken and written English.
• Have computer literacy skills in MS office and SAP.
• Good interpersonal, problem solving skills as well as communication skills.
• Able to work under pressure.