Resales & Customer Relations Executive Russian

Banyan Group (Thailand) (Choeng Thale, Phuket, Thailand)

Phuket, Thailand

Accumulating over 3,000 industry awards, Banyan Group proudly sits among the Top 25 Hotel Brands in the World according to Travel + Leisure. Our hotels and resorts have received numerous awards in recognition of the team’s commitment to delivering service excellence and introducing travellers to the most awe-inspiring corners of the world. As we forge ahead into the future, our key focus remains steadfast. We drive wellbeing through all our offerings, from our Wellbeing Sanctuaries to our brand new app Beyond, while embedding sustainability through our Stay For Good programme.

About this position

To serve as the key person contact point and coordinator with the owner on a daily basis. Provides owner with above-and-beyond service to ensure their experience will be worth remembering.

Responsibilities

Customer Relations Function:
• To provide customer service excellence to owners and co-owners and clients of Laguna Phuket to include Estate and Property Service handling and inquiries
• To assist with collection efforts and follow-up on assigned matters requiring relevant language translations
• To assist with translation where required during owners and co-owner requests/meetings, etc.
• Reply and assist with Lifestyle Services inquiry to relevant estate managers or service providers for all clients, residents, and/or owners
• Maintain and update owner information/ changes to TSW system
• Maintain and update owner requests and/or inquiries and needs as an Activity Log in TSW to keep all related party informed
• Assist residents/owners and potential clients of Laguna Phuket community

Resales Function:
• Handling residential listing request from existing owners within Laguna Phuket looking to sell their units as part of their exit strategy
• Handling residential resale inquiries from any/all potential buyers from all sources including external agents looking to resale property within Laguna Phuket
• Assist in keeping the resale listing up to date i.e with photos and fact sheet
• Assist to keep the resales pipelines and TSW up to date with prospects and inquiries
• Assist to coordinate unit inspection and showing to prospective agents/buyers where required
• Assist to communicate between potential seller/buyer/agents with legal on various resale process to completion

Requirements

Qualification Required :
• English & Russian speaking
• 1-2 year experience in hotel operation relations, services in similar field/capacity
• Computer literacy
• Hands on experience in Microsoft Office applications
• Maintain a professional and remain in compliance with the Code of Conduct of Laguna
• Follow the Privacy Rules and Laws provided with clients personal and private information