Hospitality Executive

Banyan Group (Thailand) (Choeng Thale, Phuket, Thailand)

Phuket, Thailand

Accumulating over 3,000 industry awards, Banyan Group proudly sits among the Top 25 Hotel Brands in the World according to Travel + Leisure. Our hotels and resorts have received numerous awards in recognition of the team’s commitment to delivering service excellence and introducing travellers to the most awe-inspiring corners of the world. As we forge ahead into the future, our key focus remains steadfast. We drive wellbeing through all our offerings, from our Wellbeing Sanctuaries to our brand new app Beyond, while embedding sustainability through our Stay For Good programme.

About this position

As the primary point of contact for rental guests, you will be responsible for handling all concerns, managing daily operations, and conducting room inspections. Your role is to deliver exceptional service to guests, ensuring they have a memorable and satisfying stay from the moment they arrive until they depart.

Responsibilities

Key Responsibilities:
• Serve as the primary point of contact for rental guests, addressing their concerns promptly and professionally.
• Oversee daily operations of the rental, including room inspections, to ensure everything is in order.
• Provide excellent guest service, ensuring a welcoming, comfortable environment for guests.
• Ensure that guest complaints or issues are resolved in a timely and effective manner.
• Coordinate guest arrivals, check-ins, and departures, ensuring smooth transitions.
• Maintain records of guest interactions and feedback for quality control.

Requirements

Qualifications Required:
• English Proficiency: Strong communication skills in English, both written and spoken.
• Experience: Minimum of 2 years of experience in the hospitality industry or a related field.
• Computer Skills: Proficiency in computer literacy and hands-on experience with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Customer Service: Strong customer service skills with a focus on delivering a positive guest experience.