Branch Service Officer

Bank Sahabat Sampoerna (South Jakarta, Jakarta, Indonesia)

DKI Jakarta, Indonesia

Bank Sahabat Sampoerna is a Financial Services company located in Sampoerna Strategic Square, Karet Semanggi, Jakarta Raya, Indonesia. As a Bank that is constantly striving to provide banking services and products of the best kind and tailored to the customers’ needs, we maintain a strong reciprocal relationship with our customers based on the principle of mutual respect and business ethics. Through this fruitful partnership we hope to contribute to the communities where we exist, helping to create a prosperous and equitable nation.

About this position

Bank Sahabat Sampoerna is looking for a Branch Service Officer who will be responsible for providing information and services to customers, conducting KYC, and delivering transaction services.

Responsibilities

• Responsible for providing information and services to customers in accordance with SOPs.
• Conduct KYC, account opening, and customer data updates.
• Deliver cash and non-cash transaction services.
• Maintain ATM cash reserves.
• Ensure no discrepancies in cash transactions and perform cross-selling.

Requirements

• Minimum a Bachelor's Degree (S1)
• Minimum 1 year of experience in banking (as a Teller, Customer Service, or in frontliner roles).
• Strong knowledge of banking and financial industry operations, including business processes and company procedures.
• Solid understanding of banking products.
• Proficiency in Service Excellence principles.
• Fluent in English.