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Process Improvement (Mobile Banking)

Bangkok Bank
Bangkok Bank (Bangkok City, Thailand)
Bangkok, Thailand 🇹🇭
Bangkok Bank
Discover Bangkok Bank – Thailand’s largest commercial bank and one of the leading commercial banks in Southeast Asia. A pioneer bank with long progress of the country. Bangkok Bank has grown and matured with Thai people and their business interests and today is renowned for its size, stability and partnership approach. The bank is driving innovation in new products and services and building on its inherent scale advantages to meet the challenges of a changing financial landscape and consolidate its leadership position for the future.

About this position

The role focuses on improving specific processes within Mobile Banking, acting as a Change Agent to enhance productivity, reduce lead time, and ensure quality deliverables.

Responsibilities

• Be the owner to improve on specific processes also be the Change Agent for Mobile Banking transformation areas in order to reduce the lead time, remove waste also improve productivity and ensure with quality deliverables
• Survey and investigate pain-points, unnecessary processes within Mobile Banking umbrella (IT, Business, Integration and etc.) to understand the processes and pain points and adjust proper processes to reduce the pain, assigned process scope and coordinating new process deployment
• Identify process improvement enablers, develop new process requirements and liaise with all assigned teams and assigned process scope, coordinating new process deployment
• Provided standard templates, guidance, and improvement plans to support Process Improvement Plan
• Initiate measurable and suitable mean to measure the maturity level of the Mobile Banking teams, practice with discipline and find improvement according to the Mobile Banking team’s nature
• Prepare and maintain Mobile Banking Program Dashboard to track, report and notify the teams in term of production stability, product quality, value of features, vendors quality, process improvement savings, benefits and results
• Prepare materials and present progress and accomplishments to any related teams periodically

Requirements

• Bachelor's degree in IT/ Computer Science/ Computer engineering
• IT Background (with software development process– may have experienced in mobile banking sector)
• Process improvement experienced
• Agile methodology with advance knowledge
• Strong analytical skill
• Business awareness
• Excellent oral and written communication skills
• Have a methodical, investigative and inquisitive mind
• Presentation skills

Benefits

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Huneety A.I Salary Estimate
35,000 - 80,000 THB per month