Training and Quality Manager | Delonix Hotel Karawang
About this position
Responsibilities
• Develop and implement comprehensive training programs to educate staff on policies, procedures, and service standards
• Plan, schedule, and coordinate training sessions and workshops to ensure that all staff members receive appropriate training
• Conduct training sessions and workshops to provide hands-on instruction, as needed
• Evaluate training effectiveness and make recommendations for improvements
• Develop, implement, and manage quality assurance programs to ensure that all services and products meet or exceed customer expectations
• Monitor and assess customer feedback to identify opportunities for improvement
• Participate in the development and maintenance of operational policies and procedures to ensure consistency and quality
Requirements
• Bachelor's degree in a relevant field (Hospitality, Business Administration, etc.)
• Minimum of 5 years of experience in the hospitality industry, with at least 2 years of experience in training and development
• Excellent communication, presentation, and leadership skills
• Strong analytical and problem-solving skills
• Understanding of training and development methodologies and their application in the hospitality industry
• Ability to work independently and collaboratively with other team members
• Proficiency in Microsoft Office Suite and other relevant software