Training and Quality Manager | Delonix Hotel Karawang

Ayana resort and SPA (West Karawang, West Java, Indonesia)

West Java, Indonesia

AYANA, named after the Sanskrit word for ‘a place of refuge' is a globally respected owner and creator of iconic destinations. We believe hospitality should nurture the wellbeing of our guests and communities. That travel should bring joy, invigorate the senses and enliven the mind. And that our success depends on achieving harmony with self, others and nature. We exist to craft iconic destinations and voyages that provide exceptional service and profound inspiration to our global travelers. For every guest, a place of refuge. That is our pledge.

About this position

AYANA Hospitality is seeking a highly motivated and experienced individual to join our team as a Training and Quality Manager for the DELONIX Hotel Karawang. This role is crucial in ensuring that our staff is equipped with the skills and knowledge needed to deliver top-notch service every day.

Responsibilities

• Develop and implement comprehensive training programs to educate staff on policies, procedures, and service standards
• Plan, schedule, and coordinate training sessions and workshops to ensure that all staff members receive appropriate training
• Conduct training sessions and workshops to provide hands-on instruction, as needed
• Evaluate training effectiveness and make recommendations for improvements
• Develop, implement, and manage quality assurance programs to ensure that all services and products meet or exceed customer expectations
• Monitor and assess customer feedback to identify opportunities for improvement
• Participate in the development and maintenance of operational policies and procedures to ensure consistency and quality

Requirements

• Bachelor's degree in a relevant field (Hospitality, Business Administration, etc.)
• Minimum of 5 years of experience in the hospitality industry, with at least 2 years of experience in training and development
• Excellent communication, presentation, and leadership skills
• Strong analytical and problem-solving skills
• Understanding of training and development methodologies and their application in the hospitality industry
• Ability to work independently and collaboratively with other team members
• Proficiency in Microsoft Office Suite and other relevant software