Quality Manager | Delonix Hotel Karawang

Ayana resort and SPA (West Karawang, West Java, Indonesia)

West Java, Indonesia

AYANA, named after the Sanskrit word for ‘a place of refuge' is a globally respected owner and creator of iconic destinations. We believe hospitality should nurture the wellbeing of our guests and communities. That travel should bring joy, invigorate the senses and enliven the mind. And that our success depends on achieving harmony with self, others and nature. We exist to craft iconic destinations and voyages that provide exceptional service and profound inspiration to our global travelers. For every guest, a place of refuge. That is our pledge.

About this position

The Quality Manager at Delonix Hotel by AYANA Hospitality plays a pivotal role in ensuring that our operations and services meet the highest quality standards. You will be responsible for developing, implementing, and monitoring quality control processes across all areas of the hotel to guarantee compliance with both corporate and international standards. If you have a keen eye for detail, a passion for excellence, and the ability to lead teams effectively, we invite you to join our dynamic environment where quality is at the forefront of everything we do.

Responsibilities

• Establish and maintain effective quality management systems and processes
• Conduct regular audits and assessments to ensure compliance with quality standards
• Analyze quality performance data, initiate corrective actions, and drive continuous improvement
• Provide training and support to staff on quality standards and procedures
• Collaborate with various departments to enhance service delivery and operational efficiency
• Develop and implement quality improvement initiatives that align with business goals
• Act as a point of contact for quality-related issues and customer feedback
• Prepare reports and presentations for management reviews
• Participate in the development of strategic quality objectives
• Perform other related duties as assigned

Requirements

• At least 3 years of experience as a Quality Manager in a luxury hotel or similar environment
• Strong understanding of quality management principles and methodologies, including Lean and Six Sigma
• Excellent analytical and problem-solving skills
• Exceptional communication skills, both verbal and written, in English
• Proven ability to lead and motivate teams towards achieving quality goals
• Familiarity with compliance requirements and audit processes
• Bachelor's Degree in Hospitality Management, Business Administration, or a related field. A Master's Degree is a plus
• Proficiency in quality management software and data analytics tools
• Strong project management skills and ability to handle multiple tasks in a fast-paced environment