L&D Coordinator - Riverside Golf Club

Ayana resort and SPA (Gunung Putri, West Java, Indonesia)

West Java, Indonesia

AYANA, named after the Sanskrit word for ‘a place of refuge' is a globally respected owner and creator of iconic destinations. We believe hospitality should nurture the wellbeing of our guests and communities. That travel should bring joy, invigorate the senses and enliven the mind. And that our success depends on achieving harmony with self, others and nature. We exist to craft iconic destinations and voyages that provide exceptional service and profound inspiration to our global travelers. For every guest, a place of refuge. That is our pledge.

About this position

Riverside Golf Club is seeking a motivated and detail-oriented L&D Coordinator to join our HR team. This role will focus on creating and implementing effective learning and development programs tailored to meet the needs of our staff and enhance their skills.

Responsibilities

• Work closely with the HR Manager in design, coordinate, and implement engaging training programs that meet the diverse needs of employees at all levels
• Conduct training needs assessments to identify gaps in employee skills and knowledge
• Organize training logistics, including scheduling, materials preparation, and participant communication
• Monitor and evaluate training effectiveness, utilizing feedback and performance metrics to enhance program offerings
• Maintain accurate training records and generate reports to track training progress and outcomes
• Collaborate with other departments to ensure training initiatives align with business objectives
• Stay up-to-date with industry trends and best practices in learning and development
• Ensuring the Learning Management System (LMS) is accessible to all staff members
• Encouraging employees to take part in online training programs
• Troubleshoot technical issues within the LMS and provide user support as needed
• Assist the HR Manager in overseeing performance management activities

Requirements

• A Bachelor's degree in Human Resources, Education, or a related field
• Minimum of 2-3 years of experience in learning and development, preferably within the hospitality industry
• Able to speak English
• Strong understanding of adult learning principles and training methodologies
• Excellent interpersonal and communication skills, with the ability to engage and motivate employees
• Proficient in using Learning Management Systems (LMS) and training technologies
• Organizational skills and attention to detail, with the ability to manage multiple projects simultaneously
• Analytical skills to evaluate training needs and program effectiveness
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and basic graphic & video design software is a plus