Guest Relation Manager | AYANA Komodo

Ayana resort and SPA (Kecamatan Soromandi, West Nusa Tenggara, Indonesia)

West Nusa Tenggara, Indonesia

AYANA, named after the Sanskrit word for ‘a place of refuge' is a globally respected owner and creator of iconic destinations. We believe hospitality should nurture the wellbeing of our guests and communities. That travel should bring joy, invigorate the senses and enliven the mind. And that our success depends on achieving harmony with self, others and nature. We exist to craft iconic destinations and voyages that provide exceptional service and profound inspiration to our global travelers. For every guest, a place of refuge. That is our pledge.

About this position

The Guest Relation Manager at AYANA Komodo is responsible for providing excellent customer service and maintaining positive guest relations.

Responsibilities

• Responsible for providing excellent customer service and maintaining positive guest relations
• Handle guest inquiries, complaints, and requests in a professional and courteous manner
• Coordinate with other departments to ensure smooth and efficient operations
• Assist guests with check-in and check-out process
• Coordinate and manage guest relations activities, including welcome receptions and farewell parties
• Ensure guest satisfaction by addressing and resolving any issues or concerns
• Handle VIP and frequent guest requests and ensure personalized service
• Maintain updated guest profiles and preferences
• Conduct regular guest service training for hotel staff
• Monitor guest feedback and reviews and take appropriate actions to improve guest satisfaction

Requirements

• Diploma or bachelor degree in any major
• Previous experience in guest relations or customer service role is required.
• Excellent communication and interpersonal skills.
• Ability to handle guest complaints and difficult situations with professionalism and empathy
• Strong problem-solving and decision-making abilities
• Attention to detail and ability to multitask in a fast-paced environment