General Manager

Ayana resort and SPA (West Karawang, West Java, Indonesia)

West Java, Indonesia

AYANA, named after the Sanskrit word for ‘a place of refuge' is a globally respected owner and creator of iconic destinations. We believe hospitality should nurture the wellbeing of our guests and communities. That travel should bring joy, invigorate the senses and enliven the mind. And that our success depends on achieving harmony with self, others and nature. We exist to craft iconic destinations and voyages that provide exceptional service and profound inspiration to our global travelers. For every guest, a place of refuge. That is our pledge.

About this position

AYANA Hospitality is on the lookout for an accomplished and visionary General Manager to lead our premier property, Delonix Hotel Karawang. This key leadership position demands a dynamic and results-oriented professional who will drive operational excellence, foster a high-performing team culture, and ensure unparalleled guest experiences.

Responsibilities

• Oversee the overall operations of Delonix Karawang, ensuring alignment with corporate objectives and brand standards
• Develop and implement strategic plans to enhance property performance and revenue growth
• Lead, mentor, and manage department heads to ensure effective communication and collaboration
• Foster a strong guest service culture by monitoring guest satisfaction and implementing improvements
• Manage budgets, forecasts, and financial performance, ensuring profitability
• Ensure compliance with all regulatory requirements and industry standards
• Drive team engagement, talent development, and succession planning initiatives
• Establish relationships with key stakeholders and partners to drive business opportunities

Requirements

• Proven experience as a General Manager or in a similar executive role in the hospitality industry
• Strong operational, financial, and leadership skills
• Exceptional communication and interpersonal abilities
• Ability to develop and execute strategic business plans
• A commitment to guest service excellence and team engagement
• Fluency in English; additional languages are a plus
• Strong problem-solving skills and ability to adapt in a fast-paced environment
• Degree in Hospitality Management, Business Administration, or a related field