Front Desk Supervisor | AYANA Midplaza, JAKARTA

Ayana resort and SPA (Jakarta, Jakarta, Indonesia)

DKI Jakarta, Indonesia

AYANA, named after the Sanskrit word for ‘a place of refuge' is a globally respected owner and creator of iconic destinations. We believe hospitality should nurture the wellbeing of our guests and communities. That travel should bring joy, invigorate the senses and enliven the mind. And that our success depends on achieving harmony with self, others and nature. We exist to craft iconic destinations and voyages that provide exceptional service and profound inspiration to our global travelers. For every guest, a place of refuge. That is our pledge.

About this position

Join AYANA Hospitality as a Front Desk Supervisor at our prestigious AYANA Midplaza in Jakarta! In this key role, you will lead the front desk team to deliver an exceptional guest experience from the moment they arrive until they depart.

Responsibilities

Your responsibilities will include overseeing front desk operations, managing guest check-ins and check-outs, addressing guest inquiries and complaints, and ensuring all front desk staff provide excellent service.
Additionally, you will be responsible for training and mentoring team members and ensuring compliance with hotel policies and procedures.

Requirements

• Proven experience as a Front Desk Supervisor or similar role in hotel management
• Strong leadership and communication skills
• Familiarity with hotel management software, particularly OPERA
• Excellent problem-solving skills and the ability to work under pressure
• A degree in Hospitality Management or related field is preferred