Assistant Front Office Manager | DELONIX Hotel Karawang

Ayana resort and SPA (West Karawang, West Java, Indonesia)

West Java, Indonesia

AYANA, named after the Sanskrit word for ‘a place of refuge' is a globally respected owner and creator of iconic destinations. We believe hospitality should nurture the wellbeing of our guests and communities. That travel should bring joy, invigorate the senses and enliven the mind. And that our success depends on achieving harmony with self, others and nature. We exist to craft iconic destinations and voyages that provide exceptional service and profound inspiration to our global travelers. For every guest, a place of refuge. That is our pledge.

About this position

We are seeking an enthusiastic and detail-oriented Assistant Front Office Manager to support our front office operations. In this role, you will play a crucial part in ensuring the smooth and efficient functioning of the reception area, assisting in managing the front desk team, and providing excellent service to our guests.

Responsibilities

• Assist the Front Office Manager in overseeing daily front desk operations
• Ensure that guests receive a warm and friendly welcome upon arrival
• Handle guest inquiries, complaints, and requests in a professional and timely manner
• Coordinate and manage reservations, check-ins, and check-outs efficiently
• Train and mentor front desk staff to maintain high standards of customer service
• Monitor front desk activities and ensure compliance with company policies
• Assist in managing the front office budget and inventory of supplies
• Collaborate with other departments to enhance the guest experience
• Perform other related duties as assigned by the Front Office Manager

Requirements

• Proven work experience as a Front Office Manager minimum for 1 year
• Diploma/ Bachelor's degree in hospitality management or relevant field
• Proficiency in English (oral and written)
• Solid knowledge of OPERA Hotel System
• Excellent communication and people skills
• Willing to be placed in Karawang