Careers & Jobs at Ayana resort and SPA

Ayana resort and SPA

Career opportunities at Ayana resort and SPA

Hospitality and Tourism Luxury

11 jobs

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Guest Relation Officer | AYANA MidPlaza, JAKARTA

Ayana resort and SPA

Indonesia | DKI Jakarta

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Last updated 1 day ago

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Steward Supervisor | Delonix Hotel Karawang

Ayana resort and SPA

Indonesia | West Java

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Last updated 1 day ago

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Apprentice Accounting Officer | AYANA BALI

Ayana resort and SPA

Indonesia | Bali

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Last updated 1 day ago

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Assistant Learning & Development Manager | AYANA Komodo

Ayana resort and SPA

Indonesia | West Nusa Tenggara

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Last updated 1 day ago

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L&D Coordinator - Riverside Golf Club

Ayana resort and SPA

Indonesia | West Java

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Executive Assistant Manager | Delonix Hotel Karawang

Ayana resort and SPA

Indonesia | West Java

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Florist Manager | AYANA BALI

Ayana resort and SPA

Indonesia | Bali

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Sales Manager | AYANA BALI

Ayana resort and SPA

Indonesia | Bali

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Training and Quality Manager | Delonix Hotel Karawang

Ayana resort and SPA

Indonesia | West Java

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Last updated 1 day ago

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Learning and Development Coordinator (Corporate Office) | AYANA Hospitality

Ayana resort and SPA

Indonesia | DKI Jakarta

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Last updated 1 day ago

Guest Relation Officer | AYANA MidPlaza, JAKARTA

Ayana resort and SPA

Ayana resort and SPA (Jakarta, Jakarta, Indonesia)

DKI Jakarta, Indonesia

AYANA, named after the Sanskrit word for ‘a place of refuge' is a globally respected owner and creator of iconic destinations. We believe hospitality should nurture the wellbeing of our guests and communities. That travel should bring joy, invigorate the senses and enliven the mind. And that our success depends on achieving harmony with self, others and nature. We exist to craft iconic destinations and voyages that provide exceptional service and profound inspiration to our global travelers. For every guest, a place of refuge. That is our pledge.

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Job function: Customer Service

Industries: Hospitality and Tourism Luxury

About this position

AYANA Hospitality is seeking a dedicated and enthusiastic Guest Relation Officer for our AYANA MidPlaza Jakarta property. This role is essential for ensuring our guests have an exceptional experience from check-in to check-out.

Responsibilities

• Warmly welcome guests upon arrival and assist with the check-in process
• Address guest inquiries, requests, and concerns with a positive and proactive attitude
• Collaborate with different departments to meet guest needs and preferences
• Provide guests with knowledgeable information about hotel amenities, local attractions, and events
• Handle guest complaints and feedback professionally and efficiently
• Ensure an exceptional guest experience by anticipating needs and exceeding expectations
• Participate in creating memorable experiences for guests by coordinating special requests and events

Requirements

• Previous experience in guest relations or a similar role in the hospitality industry
• Excellent communication skills in English; proficiency in additional languages is a plus
• Strong customer service mindset with a passion for hospitality
• Ability to handle challenging situations calmly and diplomatically
• Proficient in hotel management software and Microsoft Office applications
• A degree in hospitality management or a related field is preferred
• Flexibility to work shifts, including weekends and holidays

Benefits

Huneety A.I Salary Estimate

5,000,000 - 12,000,000 IDR per month

About Ayana resort and SPA