Workforce Support Supervisor
About this position
The (Sr.) Workforce Support Specialist will provide day-to-day HR workforce support to employees and leaders in the Asia Pacific region, handling employee relations issues and offering consultancy on HR policies and procedures.
Responsibilities
Your responsibilities will include:
• Serve as the main point of contact for employees for employee relations related inquiries, complaints and customer service(e.g. case management, policy or protocol navigation).
• Support managers on HR related activities such as promotions, investigations, absenteeism management, corrective actions, PIPs, terms and restructuring activities.
• Assist HR workforce support leadership regarding policy reviews, policy improvements, training opportunities etc.
• Work in strong collaboration with other workforce support tiers to ensure inquiries are resolved in a timely, friendly and comprehensive way.
• Support leaders on finding and using resources on core processes such as GPS, Performance Management, Development etc.
• Master our digital toolset, in particular ad.a/Servicenow. Support and resolve regional employee relations issues using servicenow. Continually look for ways to use technology to aid HR and EE experience.
• Support key projects focused on new process or capability development/enhancement.
Requirements
Qualifications:
• Bachelor’s degree in Human Resources, Business, or related field required.
• The role will require occasional travel to various manufacturing sites across the region.