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Customer Service Officer

Avery Dennison Indonesia (Kecamatan Cikarang Selatan, West Java, Indonesia)
West Java, Indonesia 🇮🇩
We are a global materials science and digital identification solutions company with locations in over 50 countries, and we employ approximately 35,000 employees worldwide. We provide a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. We lead in serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive.

About this position

Avery Dennison RBIS is seeking a Customer Service Officer to manage customer orders and ensure effective communication throughout the order process.

Responsibilities

• Receiving order from customer
• Process the order from customer though manual/VIPS/SIPS/TRIM/D2Comm
• Confirm delivery schedule to customer
• Monitoring order status on production
• Arrange delivery/shipment
• Update delivery/shipment status to customer
• Process any complain from customer relating the order process

Requirements

• Min S1 from any major
• Good in English (it must)
• Good in communication and negotiation skill
• Good in Ms Excel
• Having passionate to connect with other people
• Fresh graduate with good potential skill are welcome