Complex Security Manager

Avani Hotels and Resorts (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

Refreshingly understated, contemporary and simple. Whether you want a leisurely family break or romantic escape, AVANI hotels and resorts provide the right space for relaxed and inspired comfort. Discerning service, relaxed dining and engaging recreation facilities for all guests are a given.

About this position

The Complex Security Manager is responsible for ensuring the effective implementation of operational security procedures within the hotel, managing security oversight of contractors, and maintaining relationships with local security authorities.

Responsibilities

Key Duties and Responsibilities:
• Ensure the effective implementation of all operational security procedures within the hotel.
• Management and security oversight of all contractors, suppliers or vendors working on property.
• To maintain a close dialogue and relationship with local security authorities.
• Ensure that security officers provide a courteous and professional service to all customers, staff, vendors and suppliers.
• To monitor the car-park system and ensure its smooth running and security.
• To vet the daily functions and VIP arrival list and to ensure that security officers are deployed as appropriate.
• To account for the master keys of the property and their movements as well as key control in general.
• To keep the hotel senior management informed on all matters relating to the Security aspects of the hotel on a daily basis.
• Review and suggest adjustment to process based on current/future environments.

Incident/Emergency Handling:
• Incidents and Emergencies are emotionally charged situation, particularly when there are allegations of theft. All guests, staff or other people involved must be dealt with sensitively and professionally so as not to inflame the situation.
• To professionally conduct full inquiries and follow-up activities for all security related incidents.
• As required, to carry out formal searches on employees, locker rooms and place of work as directed by hotel management, with the presence of Human Resources Executive as a witness. All people interviewed or searched are to be presumed innocent unless proven guilty.
• To organize the Security Fire Fighting Team in the event of an emergency.

Employee Management:
• To guide, supervise and motivate the performance of all security personnel.
• To plan and carry out regular training for security personnel, involving other managers of the hotel as required.
• Brief the Security Officers daily on duties required of them. Ensure that all Security staffs are at area of their assignment and are have the information and equipment required to do their jobs.

Requirements

Qualifications:
• Bachelor's Degree in any fields.
• At least 5 years experience in security related field.
• Strong leadership, coaching motivation, interpersonal & coordination, good problem-solving skill and conflict management skill.
• Good personality with excellent communication and strong service-minded.