---

About this position

To serve the needs of the business, our guests and our colleagues by ensuring that all colleagues are trained to be able to perform their jobs safely and efficiently. To develop and implement the professional development strategy of the hotel. To inspire all hotel employees to behave and perform in accordance with the best standards of our brand.

Responsibilities

Training Strategy and Planning:
• Identify the training needs of the hotel and approve with HRM and GM.
• Work with HRM and GM to create detailed annual training plan and budget.
• Work with department heads to produce an annual training plan by department.
• Coordinate and track all training being carried out in the hotel on an ongoing basis.

Training Operations:
• Deliver certain hotel-wide training courses for all employees.
• Train and support departmental trainers, and coordinate training delivered by department trainees.
• Lead the Orientation process for all new employees.

It is not anticipated that shift work is required in this role, however weekend work may be necessary on occasion, in order that the impact of training on the operation is minimised.

Requirements

• A genuine interest in supporting the personal and professional development of all hotel employees.
• An affinity with people, an open, approachable, and culturally sensitive nature.
• Ability to work effectively at department head level to ensure staff are released for training attendance.
• Ability to coach people and take responsibility for developing their performance, giving feedback and guidance.
• Passion about improving customer service, focus on achieving results.
• Operational experience in any hotel function would be an advantage.
• An aptitude for and interest in learning and understanding new delivery mechanisms, including web-enabled training.
• Strong knowledge and familiarity with Microsoft Office software.

Benefits