Customer Service Staff / Senior

Autoliv (Thailand) Ltd. (Chon Buri)

Chonburi, Thailand

Autoliv – The worldwide leader in automotive safety. Autoliv is a manufacturer of automotive safety products. We are currently expanding our existing seatbelt and airbag production in Thailand. If you are self-motivated, mature, and looking for a challenging and rewarding career in a growing industry, apply to join us in one of the following position:

About this position

The Customer Service Staff / Senior position involves managing customer communication, ensuring timely order fulfillment, and coordinating with various departments to meet customer requirements.

Responsibilities

• Channel of customer communication for requirement and commitment
• Channel of information from customer to company
• To monitor the purchase order and order entry as customer requirement
• Check and update Customer Order and response to the customer in order to fulfill the customer requirement
• Manage and Coordinate logistic and shipment to customer on time
• Process customer complaints and follow up response
• Updated customers with the lead times and availability of orders
• Familiar with Customs Department & BOI process and Liaison with the Government officer as necessary - Update and Audit Sale forecast
• Coordinate with Production Planner, Material, Production (MC), QA in order to achieve on time delivery to customer
• Coordinate with Marketing Department in order to ensure that all customer order is completed and delivery on time as well as handle customer complaint
• To monitor the shipping document as accuracy
• Liaise with Finance Department for invoices with Credit/Debit Note release

Requirements

• Bachelor's Degree of Business Administration or Logistics
• 3 - 5 years experiences in customer Service or Supply Chain
• Strong customer focus, Leadership skills, Negotiation skills, Problem solving and Service minded
• Good command of spoken and written English
• Good computer skill in MS Office, Excel, Word