IT Support - Sales & Marketing Applications

Atlas Copco (Thailand) (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

Great ideas accelerate innovation. At Atlas Copco, we have been turning industrial ideas into business-critical benefits since 1873. By listening to our customers and knowing their needs, we deliver value and innovate with the future in mind. Atlas Copco is headquartered in Stockholm, Sweden, with customers in more than 180 countries. In 2022, Atlas Copco had revenues of approx. BSEK141 (13 BEUR) and about 49 000 employees at year-end.

About this position

We are looking for a specialist to strengthen our current team with focus on customer center support for our SAP CX portfolio on a global scale. This position is located in Bangkok, Thailand.

Responsibilities

• Support business globally with applications covering eCommerce, Customer Relationship Management, Product Information Management, and Marketing automation.
• Act as an ambassador for the SAP CX portfolio (Cloud for Sales, Cloud For Service, Marketing Cloud, Commerce Cloud).
• Turn issues into opportunities for greater customer understanding and satisfaction.
• Ensure BPX and CRM Lead community can be successful and efficient in the usage of these applications.
• Investigate and understand the problems users are having and get to the root causes.
• Solve problems independently or provide the right input to assist others.
• Report to the IT Team Lead CX – Sales & Marketing Applications.

Requirements

• Experience with sales & marketing applications and/or in managing complex IT solutions.
• Actively participated in process improvement and software implementation projects.
• Strong interest in the improvement and automation of current processes and working methods.
• Very good knowledge of English to support customer centers worldwide.