Process Excellence Supervisor (ASTRO Go and Offline)

ASTRO (Jakarta, Jakarta, Indonesia)

DKI Jakarta, Indonesia

ASTRO - Groceries in Minutes Indonesia's first and fastest-growing on-demand platform for groceries and essentials. Anything you need, fast. Astro is Indonesia's first quick commerce company that delivers groceries and essentials to your door within 15 minutes. 24 hours a day, 7 days a week. Our mission is to make people's lives simpler and easier by saving them time, energy, and money. Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced. Download our app now to experience and enjoy the new definition of fast! Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

About this position

The Process Excellence Supervisor for Offline Retail will play a key role in developing the first offline retail store, building and optimising the end-to-end processes. The role involves identifying inefficiencies, driving continuous improvement initiatives, and ensuring all processes align with operational goals.

Responsibilities

• Collaborate with cross-functional teams to design and implement the end-to-end processes for the offline retail stores.
• Establish workflow standards for operations, inventory management, customer service, etc. in the offline stores.
• Identify opportunities to enhance the efficiency and effectiveness of the offline retail operations.
• Use Lean, Six Sigma, or other process improvement methodologies to drive operational excellence.
• Conduct in-depth analysis of operational data to identify trends, inefficiencies, and areas for improvement.
• Create and monitor key performance indicators (KPIs) for offline retail processes and propose action plans based on insights.
• Lead cross-functional teams in process design and improvement initiatives related to the store’s setup and operations.
• Develop and manage project timelines, ensuring successful on-time implementation of processes for the offline stores.
• Work closely with operations, supply chain, strategic operations, training & deployment, and other related key stakeholders during the store setup.
• Serve as the process development liaison between the operations team and process excellence team.

Requirements

• Bachelor’s degree in Business, Engineering, Operations Management, or a related field.
• Lean Six Sigma certification preferred.
• Previous experience in process improvement, operations, or similar roles, preferably in offline retail or FMCG.
• Demonstrated experience in building processes from scratch, especially related to retail store operations.
• Strong project management skills with the ability to manage end-to-end process development.
• Familiarity with offline retail processes, store setup, and supply chain management.
• Strong analytical and problem-solving skills.
• Expertise in continuous improvement methodologies.
• Strong leadership and collaboration skills, with the ability to work cross-functionally.
• Highly adaptable to a dynamic and fast-paced environment.