Hub Senior Supervisor

ASTRO (Jakarta, Jakarta, Indonesia)

DKI Jakarta, Indonesia

ASTRO - Groceries in Minutes Indonesia's first and fastest-growing on-demand platform for groceries and essentials. Anything you need, fast. Astro is Indonesia's first quick commerce company that delivers groceries and essentials to your door within 15 minutes. 24 hours a day, 7 days a week. Our mission is to make people's lives simpler and easier by saving them time, energy, and money. Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced. Download our app now to experience and enjoy the new definition of fast! Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

About this position

The Hub Senior Supervisor is responsible for managing the daily operations of the hub, ensuring customer delivery targets are met, and continuously improving processes.

Responsibilities

• Manage the day to day operations of our hub, ensuring that our aggressive customer delivery SLA targets are met and orders are fulfilled accurately
• Plan your team's weekly shift schedule, accounting for potential order spikes and activities which require additional manpower
• Submit daily/weekly/monthly attendance, output, and stock reports as requested by management
• Work closely with the Hub Operations Manager and our Operations Excellence team to continuously improve on our processes across all Astro Hub
• Daily stock check and cycle counts to maintain 100% stock accuracy and SLoc Accuracy
• Daily quality control (fresh and perishable goods) to make sure our customers receive the highest quality produce
• Conduct a review of the Inbound process
• Apply continuous improvement initiatives to drive process, compliance, on-time completion, within budget, documented results.

Requirements

• Two years of managerial level experience, ideally within commerce logistics or warehousing.
• Plans, directs, controls, implements, evaluates, monitors, operational matrix, customer SLA, and cost of the HUB department to achieve business performance.
• Reviews, analyzes, and evaluates business procedures; identifies opportunities for improvement which will improve day-to-day operations.
• Leads coordination and integration of efforts among departments to produce smoother workflow and more cost-effective business processes.
• Analyze and provide insights on the operating performance of each function, develop recommendations and provide analytical support for internal projects/initiatives.
• Develop, manage, and maintain relationships with strategic partners focused on innovation and continuous improvement.