Business Process & Improvement Analyst

ASTRO (Jakarta, Jakarta, Indonesia)

DKI Jakarta, Indonesia

ASTRO - Groceries in Minutes Indonesia's first and fastest-growing on-demand platform for groceries and essentials. Anything you need, fast. Astro is Indonesia's first quick commerce company that delivers groceries and essentials to your door within 15 minutes. 24 hours a day, 7 days a week. Our mission is to make people's lives simpler and easier by saving them time, energy, and money. Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced. Download our app now to experience and enjoy the new definition of fast! Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

About this position

The Business Process & Improvement Analyst is responsible for mapping workflows, gathering requirements, and improving business processes through documentation and training.

Responsibilities

• Map the people, business processes, and technology to understand the workflows, business compliance, & resources needed within Commercial or related teams.
• Gather requirements from key stakeholders to develop Vendor Management System with Product team.
• Examine the best practices of businesses and technological developments to automate and streamline business processes efficiently to be implemented based on business case or requirements.
• Provide documentation such as Standard Operating Procedures (SOP), Work Instructions (WI), and guidelines and conduct training for key users regarding the business processes.
• Oversee and coordinate the introduction, and go-live process, and give post-live support.
• Use root cause analysis to identify the source of quality issues and process inefficiencies.
• Maintain metrics as required by the business, such as vendor performance and happiness metrics, and conduct periodic reviews with the key stakeholders.

Requirements

• Bachelor’s Degree from any field.
• Having a solid knowledge on designing guidelines so users can easily perceive the information.
• Minimum 1-2 years experience as a Business Process & Improvement Analyst or similar role.
• Solid experience in field visual merchandising, including window displays, signs, interior displays and space utilisation.
• Proficiency in Microsoft Office and Google Suites.
• Highly motivated with the 'never-give-up' and growth mindset.
• Highly willingness to learn and quickly adapt in a face paced environment.
• Have great attention to detail, are able to identify bottlenecks.
• Willing to work in a dynamic and fast paced environment.
• Good interpersonal skill to interact with Stakeholders/ Executives.
• Strong in project management skill.
• Good analytical skills and always strive to find the solution.
• Ability to work independently and deal effectively with ambiguous environment.
• Strong analytical skills and familiarity with business process Improvement and are a best friend of data.