CRM and BI analyst officer (Yearly's Contract)
About this position
Responsibilities
• Maintain good working relationship with customers, peers and other departments.
• Works closely with sales and marketing colleagues to identify inefficiencies and areas for potential effectiveness improvement.
• Perform related duties as assigned by your manager and Senior CRM analyst/BI Analyst.
System Maintenance:
• User set up and management of profiles and roles for new users.
• Validate customer data according to official website/reliable data source to ensure accuracy of data.
• Update customer profile/data for targeting and segmentation perspective.
• Manage system changes without interruption to users.
Level 1 Support:
• Primary contact for business unit support issues.
• Work with cross functional teams and regional IT support team to close out issues.
Reporting:
• Determine appropriate data sources and generate CRM/BI reports to deliver, monitor and track accurate performance vs standard KPI on Quarter, and Monthly as required.
• Ad hoc reporting for commercial team to support analysis as needed.
• Work with team to develop Power BI Dashboard/Reporting.
Requirements
• Bachelor’s Degree in computer science/ computer engineering, information system, statistics.
• 3+ years of experience with CRM Solution, system analyst/Power BI.
• 1+ years of experience in Veeva system/Power BI is preferable.
• Excellent Analytical skills.
• Excel skills is a must.
• Experience in pharmaceutical industry will be preferable.
• High-energy, detailed-oriented, proactive and able to function under pressure in an independent environment.
• Able to manage multiple tasks.
• High level of verbal and written communication skills with both technical and business teams.
• Strong problem-solving skills, data, Power BI.