Pricing and Billing Ops Manager

Aspire (Jakarta Metropolitan Area)

DKI Jakarta, Indonesia

Aspire is the all-in-one finance software for growing businesses. The company serves over 15,000 startups and SMBs in Southeast Asia, helping them save time and money with multi-currency accounts and cards, expense management, payable management, and receivable management solutions - all in one account. Headquartered in Singapore, Aspire has over 400 employees across four countries and is backed by global top tier VCs, including Sequoia, Lightspeed, and Y-Combinator.

About this position

Aspire is the leading all-in-one finance operating system for growing businesses in APAC, on a mission to reinvent business finance for a new generation of entrepreneurs and business owners. The Pricing and Billing Ops Manager will be the billing and pricing expert for customers and internal teams, ensuring smooth billing processes and timely payments.

Responsibilities

• Oversee all billing activities
• Be the PIC for all billing escalations and provide resolution to internal and external clients
• Identify process gaps and areas of improvement, and make an action plan to achieve those goals
• Work closely with accounting, account management, onboarding, and support teams to manage & serve our client base
• Provide feedback, create documentation, and help train other teams to provide first support to clients
• Answer client queries

Requirements

• You are analytical - You have a solid track record in a tech company analyzing data sets and making inferences and conclusions. You are comfortable with spreadsheets
• You are a problem solver - You may have never faced a problem before, and nobody in the company may have a solution for you, but you will take the steps to investigate and find the best solution
• You are customer-obsessed - Putting yourself in the shoes of the customer comes naturally to you
• You are an outstanding communicator - Your replies are concise and clear. You are able to communicate clearly to customers and internal stakeholders. You are able to write and execute SOPs
• You have done it before - You have previous work experience of at least 3 years in a full-time role working in pricing and/or billing teams