Payment Ops (Activations), Intern

Aspire (Jakarta Metropolitan Area)

DKI Jakarta, Indonesia

Aspire is the all-in-one finance software for growing businesses. The company serves over 15,000 startups and SMBs in Southeast Asia, helping them save time and money with multi-currency accounts and cards, expense management, payable management, and receivable management solutions - all in one account. Headquartered in Singapore, Aspire has over 400 employees across four countries and is backed by global top tier VCs, including Sequoia, Lightspeed, and Y-Combinator.

About this position

Aspire is the leading all-in-one finance operating system for growing businesses in APAC, on a mission to reinvent business finance for a new generation of entrepreneurs and business owners. As a Payment Ops Intern, you will ensure the success and accuracy of all payment flows within Aspire’s platform, managing day-to-day payment processing and supporting cross-border payments.

Responsibilities

• Operate back-end functions on our tech platform such as manual processing of transactions/requests, activating features, invoicing, applying repayments/late fees, ledger readjustments.
• Perform daily reconciliation to ensure our books/ledgers are in order, and dive deep to analyse any discrepancies, possible root causes, and identify gaps which cause discrepancies.
• Liaise with our business/service partners daily to troubleshoot and resolve issues.
• Interact with our customers to solve their issues/concerns, advise solutions in-line with our product capabilities and internal SOP’s.
• Collaborate with various internal operational departments/teams to troubleshoot on issues, derive solutions, and create new SOP’s.
• Own or Co-build/design existing or new processes to achieve the operational efficiencies of reduced time (SLAs), reduced errors, and better client experiences.
• Work on ad-hoc projects to improve the operational efficiencies of reduced time (SLAs), reduced errors, and better client experiences.

Requirements

• Minimum Requirements