CUSTOMER SERVICE & EXPORT OFFICER

Asia Magnetic Winding Co., Ltd. (Bang Phli)

Bang Phli

Samut Prakan, Thailand

Asia Magnetic Winding Co., Ltd [AMW] located at the heart of Asia means benefiting from many advantages; gateway to the world’s largest growing markets, good infrastructure and support from stakeholders and local authorities. Moreover, AMW boasts the skilled workforce and French Ĭ Thai Management Team trained in Europe. AMW settled in Thailand in 1999, and answer to customers’ need in field of toroidal and linear chokes and transformers, PCB Assembly, semi products for chargers and completed chargers.

About this position

Asia Magnetic Winding Co., Ltd (AMW) is an EMS company established in Thailand in 1999, focusing on power electronics systems. The company seeks a CUSTOMER SERVICE & EXPORT OFFICER to handle order management and customer service activities.

Responsibilities

• Order handling
• Quick response in order confirmation.
• Key orders within 24 hours of receipt after checking price, quantity, delivery date requested.
• Monitoring and operating order by using IBM System
• Resolving the problem related to inventory control system to ensure smooth and consistent support to customer
• Responsible to control receive and ship out process of order required.
• Preparing order details, document to export team to do the booking freight with forwarder.
• Preparing customs document to shipping department for customs clearance
• Handling all masters related with customer request such as provide tracking info of shipment, commercial invoice etc.
• Direct and coordinate activities involving customer services of manufactured products, & services with section concerned both of new and changing contract.
• Monitor and understand customer amendment include transferred information to person concerned.
• Resolve customer complaints regarding sales and service.
• Work closely with management team to ensure that sales activity, focus, solutions expertise is maximize in company's products.

Requirements

• Degree in a business discipline
• Minimum 1-2 years of enterprise solution selling experience with proven record
• Excellent communication and interpersonal skill
• Negotiation, presentation and analytical skills
• Able to travel up country upon assignment
• Good customer relationship in wire harness, electronic and electric industries
• MS Office