IT Support Technician

Artelia (Thailand) Company Limited (Vadhana)

Bangkok, Thailand

Artelia (Thailand) Company Limited, a joint venture between Artelia, organized and existing under the laws of France, having its registered office in Bangkok under the laws of Thailand. Artelia (Thailand) Company Limited hereby associate themselves and participate in a joint venture to deliver the Service for Project in Thailand, develop similar service in Thailand and other clients in oil and gas and other sectors.

About this position

The IT Support Technician will be responsible for installing, configuring, and troubleshooting various IT systems and providing support to end-users.

Responsibilities

• Install, configure, and troubleshoot computer hardware, software, systems, networks, printers, and peripherals.
• Respond to IT support requests in person, via phone, email, or ticketing system in a timely manner.
• Diagnose and resolve technical issues related to operating systems, applications, and network connectivity.
• Collaborate with IT team members to ensure smooth operation of IT systems and infrastructure.
• Perform routine maintenance and updates on IT equipment and systems.
• Create and maintain technical documentation and manuals for IT processes and procedures.
• Assist in the implementation of IT projects and initiatives as needed.
• Provide technical training and support to end-users as required.
• Performs other duties and tasks that may be assigned from time to time that support Company and team objectives.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proven experience as an IT Support Technician or similar role.
• Strong knowledge of Windows and Mac operating systems, Microsoft Office 365, and basic networking principles.
• Familiarity with Active Directory, VPNs, and remote desktop support tools.
• Excellent problem-solving and communication skills.
• Ability to work independently and in a team environment.
• Relevant certifications would be advantageous.
• Good command of English both spoken and written.