Sentinel - Application Support Specialist - Front Office Trainer

Archipelago International (Jakarta, Jakarta, Indonesia)

DKI Jakarta, Indonesia

Archipelago International is Southeast Asia's largest privately-owned hotel management group, with over 45,000 rooms in 200+ locations across Southeast Asia, Africa, the Caribbean, the Middle East, and Oceania. Our diverse portfolio of 11 award-winning brands caters to various traveler preferences, ensuring memorable stays. We are committed to providing exceptional experiences for our guests, employees, and partners by embracing diverse cultures, prioritizing guest feedback, empowering our staff, and partnering with like-minded owners and investors. Our innovative approach and dedication to excellence have earned us numerous awards and recognitions in the hospitality industry. As we continue to expand our global presence, we remain true to our roots, creating exceptional experiences and lasting memories for travelers worldwide.

About this position

Our Sister Company, Sentinel Tech, is currently looking for an experienced and enthusiastic Application Support Specialist - Front Office Trainer to join our team. This role is crucial for ensuring our Property Management System (PMS) and Sentec Point of Sales (POS) system are effectively utilized by hotel front office staff.

Responsibilities

• Conduct comprehensive training sessions for hotel front office staff on our PMS and Sentec POS systems.
• Develop and update training materials, manuals, and e-learning content tailored to front-office operations.
• Provide ongoing support and troubleshooting assistance to hotel staff.
• Travel extensively to various hotel locations to deliver on-site training.
• Gather feedback from trainees to continuously improve training programs.
• Collaborate with the development team to communicate front office staff needs and feedback.

Requirements

• Minimum of 2 years of experience working in a hotel's front office.
• Strong understanding of hotel front office operations and workflows.
• Experience with POS systems.
• Excellent communication and presentation skills.
• Ability to create engaging training materials and classes.
• Friendly, patient, and approachable demeanor.
• Willingness to travel extensively.
• Proficiency in using and teaching software applications, especially PMS and POS systems.
• Feels comfortable with computers.