ASTON Pekalongan Syariah-Assistant Director of Sales
About this position
Responsibilities
• To develop, implement, maximise, monitor and evaluate the hotels Sales Strategy (goals, tactics and actions) to achieve and exceed forecasted revenue figures in Rooms, Food and Beverage, and all other revenue generating departments.
• To ensure Sales activities are aligned with the Corporate Marketing Strategy, and Hotel Actions have been implemented where appropriate.
• To represent the Sales function on the hotel's Executive Committee.
• To oversee the preparation and update of the Departmental Operations Manuals.
• To conduct regular departmental communications meetings and ensure departmental briefings and meetings are effective and conducted as necessary.
• To review sales files and systems to ensure correct booking procedures, including group room and meeting programme history, contractual agreements, room block analysis, credit and payment documents, etc.
• To monitor all hotel employees deliver the brand promise and provide exceptional guest service at all times, providing positive and constructive feedback as necessary to the respective Head of Department.
• To ensure Sales employees also provide excellent service to internal customers in other departments as appropriate.
• To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
• To maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• To assist with the preparation of the Annual Business Plan.
• To strategically analyse business performance to facilitate accurate and meaningful forecasting, involving the respective Heads of Department as appropriate.
• To proactively manage all the sales resources and funds, and control departmental costs.
• To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
• To manage all the hotel sales brand contacts, to enforce and maintain the hotels brand positioning and concept, agreed upon in the hotels Annual Business Plan.
• To prepare, utilise and update an Annual Sales Plan, broken down as necessary by division and/or department.
• To manage all sales strategy, tactics, and action implementations, complying with the Smart Selling approach, in order to create a strong and disciplined sales team who achieve their sales goals.
Requirements
• Ready to be placed at Aston Pekalongan Syariah.
• Min. Education Bachelor Degree.
• Min 2 years of experience in a similar role.
• Have Experience working in the hotel Industry is a plus.
• Demonstrated ability to lead and inspire teams, foster a positive work environment, and drive Sales team.
• Experience in handling Sales activities in the hotel.