ASTON Gejayan-Human Resources Leader (HOD)
About this position
Responsibilities
• To ensure IT activities are aligned with the Corporate Accounting Strategy and Hotel Actions have been implemented where appropriate.
• To represent the IT function on the hotel's Executive Committee.
• To oversee the preparation and update of individual Departmental Operations Manuals.
• To conduct regular divisional communications meetings and ensure departmental briefings and meetings are effective and conducted as necessary.
• To monitor that all hotel employees deliver the brand promise and provide exceptional guest service at all times, providing positive and constructive feedback as necessary to the respective Head of Department.
• To ensure employees also provide excellent service to internal customers in other departments as appropriate.
• To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
• Ensure that all computer technology equipment runs with minimum or no down time.
• Ensure that all software runs with no output error, no response time problems and according to specification.
• Provides a written monthly reports as specification issued.
• Solved technical or operational problems as specification issued.
• In cooperation with other department heads, design, documents and implements new computer based procedure.
• Coordinates installation of new applications, including new software release, within time specified.
• Coordinates installation of new software and hardware release levels for all computer technology.
• Coordinates and reviews all new software development specific to the hotel. After consulting with the Area, Information System Coordinator he decides whether to program the application in house a third party.
• Monitor all computer technology contracts and supervises the activities of outside maintenance personnel when they come to hotel.
• Accounting as primary contract for all outside agents in all computer technology related matter.
• Ensure all 24 hour system (e.g front office, telephones, point of sales), are attended quickly and all problem are solved as quickly as possible.
• Complies with company policies as they related to the security and operational of computer systems.
• Trains and assists in all aspect of his/her position skills and responsibilities.
• Identifies and trains appropriate shift personnel to solve minor problem.
• Maintains forms and supplies a spare parts inventory for all computer system related items.
• Sets up and documents procedures related to security, system.
Requirements
• Ready to be placed at Aston Gejayan, Yogyakarta.
• Min. Education Bachelor Degree.
• Min 2 years of experience in a similar role.
• Have Experience working in the hotel Industry is a plus.
• Demonstrated ability to lead and inspire teams, foster a positive work environment, and drive HR initiatives.
• Experience in handling HR-related legal matters, such as employment law compliance, labor disputes, and investigations.