Regional Policy Manager

APRIL International (Pathum Wan)

Bangkok, Thailand

APRIL International, specialising in international insurance for 40 years As an expert of international health and death & disability benefits, APRIL International supports expats, travelers, students, interns, business travelers, employees and retirees, solo or with their families, by offering suitable insurance solutions for their time abroad.

About this position

We are looking for a Regional Policy Manager to sustain the company's growth and expand our services. You will work at a regional level and enjoy multicultural teamwork, coordinating with many departments and stakeholders across the company.

Responsibilities

Key Responsibilities will be:
• Monitor the team’s volume of activity and manage key performance indicators
• Help and guide the team to meet the Service Level Agreements targets and requirements and follow the processes across the 7 countries in the region.
• Provide training, guidance, and support to the team members.
• Conduct regular checks and set up regular performance evaluations
• Understand our stakeholders' needs, eligibility, and coverage and provide quality assistance service
• Provide stakeholders with quality advice and make helpful recommendations

Requirements

Profile:
• Bachelor’s degree in Business or Health
• At least 5 years of relevant experience in an operational role preferably in health insurance.
• Communication in English must be very fluid as there will be plenty of exchange with international colleagues and clients
• Excellent oral communication, interpersonal and analytical skills
• Customer-oriented, problem-solving, and multitasking
• You have our OEIC certification or you are ready to obtain it
• Able to adapt to a fast-paced work environment
• Knowledge of Computer PC, MS-office, Internet, E-mail