IT Application Support

APRIL International (Bangkok)

Bangkok, Thailand

APRIL International, specialising in international insurance for 40 years As an expert of international health and death & disability benefits, APRIL International supports expats, travelers, students, interns, business travelers, employees and retirees, solo or with their families, by offering suitable insurance solutions for their time abroad.

About this position

The IT Application Support role is responsible for ensuring the availability and smooth operation of business applications and providing technical support to end-users.

Responsibilities

• Provide Level 1 and Level 2 support for key APRIL's business applications including but not limited to Salesforce, Web Portals, API’s and backend business systems.
• Perform daily health checks and monitor application performance to identify and resolve potential or running issues.
• Assist in the testing of new features and bug fixes in collaboration with the applications and development teams.
• Document technical procedures and maintain an up-to-date knowledge base for IT processes.
• Execute scripts for quick fixes and ad-hoc tasks as required.
• Support end-users with technical issues related to applications, ensuring a smooth onboarding and offboarding experience.

Requirements

• Degree in Computing, Computer Science, Information Technology, or related disciplines.
• 1-2 years of experience in IT support, particularly in end-user support and application troubleshooting.
• Familiarity with scripting and automation tools such as PowerShell, Python and Power Automate an advantage.
• Good understanding of Microsoft SQL queries a big plus.
• Strong problem-solving skills and attention to detail.
• Excellent interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Proficiency in English. Able to communicate in French is highly desirable.