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About this position

For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best care.

Responsibilities

• Provide support to clients’ incoming requests from various channels (phones, emails, social media etc.)
• Provide clients with helpful advice and recommendations
• Manage cases proactively by using our internal systems and communicating with all relevant departments
• Process accident and health claims based on the terms and conditions of the insurance policy.

Requirements

• Bachelor's degree (medical knowledge is a plus)
• 2+ years of experience in medical/life insurance underwriting or claims processing would be an asset for the role
• Excellent verbal and written communication skills in both German and English
• Proficient in problem-solving situations with multiple stakeholders and capable of developing alternative solutions
• Flexible, capable of working well under pressure and able to work as a team
• Customer-oriented with a service mindset
• Proficient in using computers, Microsoft Office, Internet, and E-mail.

Benefits