Claims Administrator (French Speaking)

APRIL International (Bangkok)

Bangkok, Thailand

APRIL International, specialising in international insurance for 40 years As an expert of international health and death & disability benefits, APRIL International supports expats, travelers, students, interns, business travelers, employees and retirees, solo or with their families, by offering suitable insurance solutions for their time abroad.

About this position

APRIL International Care is seeking a Claims Administrator who is French speaking to support the growth and expansion of their services in international health insurance solutions.

Responsibilities

• Ensure the qualification of the cases (emails) in our salesforce tool :
• Fill in the cases (Salesforce emails) with the information needed to link the email to the insured/underwriter's environment.
• Fill in the subject of the emails
• Dispatch the cases (Salesforce email) according to the services and the organization of the management services and close certain cases.
• Deliver excellent customer service through high quality and efficient handling of policyholder’s claims
• Understand the clients' needs, eligibility, and coverage, and then provide qualified assistance services correspondingly
• Manage cases proactively by using our internal systems and communicating with all relevant departments
• Formulate, affect, interpret, or implement polices pertaining to strategic claim resolution
• Make prompt and timely decisions on policy cover and settlement costs
• Acquire information as necessary to perform accurate redress calculations
• Achieve set targets in line with required quality standards.

Requirements

• Bachelor's degree (medical knowledge is a plus)
• 2+ years of experience in medical/life insurance underwriting or claims processing would be an asset for the role
• Excellent verbal and written communication skills in both French and English
• Proficient in problem-solving situations with multiple stakeholders and capable of developing alternative solutions
• Flexible, capable of working well under pressure and able to work as a team
• Customer-oriented with a service mindset
• Proficient in using computers, Microsoft Office, Internet, and E-mail.