Claims Administrator (Chinese speaking)

APRIL International (Bangkok)

Bangkok, Thailand

APRIL International, specialising in international insurance for 40 years As an expert of international health and death & disability benefits, APRIL International supports expats, travelers, students, interns, business travelers, employees and retirees, solo or with their families, by offering suitable insurance solutions for their time abroad.

About this position

APRIL International Care is seeking a Claims Administrator to deliver excellent customer service and manage policyholder claims efficiently, contributing to the company's growth and service expansion.

Responsibilities

• Deliver excellent customer service through high quality and efficient handling of policyholder’s claims
• Understand the clients' needs, eligibility, and coverage, and then provide qualified assistance services correspondingly
• Manage cases proactively by using our internal systems and communicating with all relevant departments
• Formulate, affect, interpret, or implement policies pertaining to strategic claim resolution
• Make prompt and timely decisions on policy cover and settlement costs
• Acquire information as necessary to perform accurate redress calculations
• Achieve set targets in line with required quality standards

Requirements

• University degree in a medical discipline is a strong plus
• 2+ years of experience in medical/life insurance underwriting or claims processing
• Excellent command of the Chinese, English language, another language, would also be an asset for the role.
• Able to analyze and interpret medical information, product features, research data, and synthesize information.
• Able to adapt and work well in a multi-cultural environment.
• Write clearly and informatively in varying writing styles to meet the needs of different situations.
• Flexible and multi-tasking
• Proficient in using computers, Microsoft Office, Internet, and E-mail