Claims Administrator (Chinese speaking)
About this position
Responsibilities
• Deliver excellent customer service through high quality and efficient handling of policyholder’s claims
• Understand the clients' needs, eligibility, and coverage, and then provide qualified assistance services correspondingly
• Manage cases proactively by using our internal systems and communicating with all relevant departments
• Formulate, affect, interpret, or implement policies pertaining to strategic claim resolution
• Make prompt and timely decisions on policy cover and settlement costs
• Acquire information as necessary to perform accurate redress calculations
• Achieve set targets in line with required quality standards
Requirements
• University degree in a medical discipline is a strong plus
• 2+ years of experience in medical/life insurance underwriting or claims processing
• Excellent command of the Chinese, English language, another language, would also be an asset for the role.
• Able to analyse and interpret medical information, product features, research data, and synthesize information.
• Able to adapt and work well in a multi-cultural environment.
• Write clearly and informatively in varying writing styles to meet the needs of different situations.
• Flexible and multi-tasking
• Proficient in using computers, Microsoft Office, Internet, and E-mail