Night Shift Operations Coordinator (French Speaking)
APRIL International
Thailand | Bangkok
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Last updated 1 week ago
APRIL International
Career opportunities at APRIL International
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Case Management Leader
APRIL International
Thailand | Bangkok
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Last updated 3 weeks ago
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Medical Underwriter
APRIL International
Thailand | Bangkok
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Claims Administrator (French Speaking)
APRIL International
Thailand | Bangkok
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Policy Administrator
APRIL International
Thailand | Bangkok
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Last updated 3 weeks ago
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Claims Administrator
APRIL International
Thailand | Bangkok
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Last updated 3 weeks ago
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Case Manager
APRIL International
Thailand | Bangkok
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Last updated 3 weeks ago
Night Shift Operations Coordinator (French Speaking)
APRIL International (Bangkok)
Bangkok,
Thailand
APRIL International, specialising in international insurance for 40 years
As an expert of international health and death & disability benefits, APRIL International supports expats, travelers, students, interns, business travelers, employees and retirees, solo or with their families, by offering suitable insurance solutions for their time abroad.
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Job function:
Manufacturing
About this position
Responsibilities
Your main responsibilities will include:
• Answer clients' requests either by phone or by mail. Communicate in a timely manner and liaise with clients throughout the case
• Ensure that clients' requests are fulfilled understanding the client’s needs, eligibility, and coverage
• Provide a quality assistance service by selecting the most appropriate providers
• Proactively manage cases using our system and communicating with all relevant departments
• Provide clients with advice and make helpful recommendations
• Escalate and work on the resolution of complex cases with your supervisor
• Handle hospitalization pre-approval by checking the eligibility of coverage and providing close case handling monitoring throughout the process
• Coordinating with our in-house medical team and making sure the costs are reasonable and customary.
• Deal with customers by email and by phone and coordinate with our Assistance team to place letters of guarantee to medical providers and local agents worldwide
• Keep updated the monitoring record daily and make sure all the steps of the process are followed
• Process original invoices in our case-handling system
• Assist the Operation Manager on special projects
• Contribute to other office activities upon request according to workload and priorities
Requirements
Your profile:
• Bachelor’s degree
• A previous experience in nursing, health administration, customer service, or tourism is an asset
• Fluent in both written and spoken English and French
• Flexibility, adaptability, and a good mindset are key for this role.
• Have excellent communication, interpersonal and analytical skills
• Knowledge of Computer PC, MS-office, Internet, E-mail
Benefits
Huneety A.I Salary Estimate
15,000 - 30,000 THB per month
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About APRIL International
APRIL International, specialising in international insurance for 40 years As an expert of international health and death & disability benefits, APRIL International supports expats, travelers, students, interns, business travelers, employees and retirees, solo or with their families, by offering suitable insurance solutions for their time abroad.