IT Support Technician

A.P. Moller - Maersk (Thailand) (Bangkok, Bangkok City, Thailand)

Bangkok

Bangkok, Thailand

A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive. The company employs roughly 110.000 employees across operations in 130 countries.

About this position

The IT Support Technician is responsible for providing onsite support for desktop management, asset management, and physical support for IT equipment, while working closely with remote support teams to fulfill incident and service requests.

Responsibilities

• Provide onsite support to all supported Transport & Logistics brands and business Units (as appropriate) for incidents / requests assigned to the Onsite Technology
• Directly responsible for activities pertaining to Asset Life Cycle management (Install / Move / Add / Change / Decommission) support for IT equipment (PCs, Laptops, Printers, Servers)
• Support and advice for Facilities Management/Office Services regarding office move planning
• Support Hardware and Software asset management/tracking/auditing for devices not connected to the network and according to Maersk Line global processes
• Engage with business to conduct IT clinics / trainings as appropriate
• LAN cabling troubleshooting and coordinate for troubleshooting other local IT infrastructure issues
• On-call support for critical incidents outside of normal business hours and emergency situations as part of Business Continuity Plan requirements
• Support for other locations/offices as appropriate (geographical scope for service coverage to be confirmed – this will require some travel)
• Ensure Cyber Security standard processes are followed for services provided
• Provide VIP support to selective customers as per SLA and agreement
• Assist respective Area IT Lead with procurement of requested hardware according to Maersk purchasing procedures
• Act as local project coordinator for hardware/software upgrades, country cluster and/or regional consolidation activities and other agreed technical projects.
• Business travels to Sihanoukville – on a quarterly basis

Requirements

• Should have minimum 3-5 years of experience and have worked with large organizations having global presence whereby experience would include interaction