Customer Service Agent
About this position
Responsibilities
• Be the primary point of contact for customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders.
• Understanding of external factors impacting Customer’s supply Chain & understand their sense of urgency, service needs, drivers and desires.
• Ability to align with customer expectations upfront & to be able to respond with suggested solutions.
• Be fully responsible for customer satisfaction across Maersk product offering.
• Cross-sell & upsell Logistics and Services products to customers.
• Responsible for vendor management and shipment order consolidation planning, without physical cargo execution.
• Proactively track shipments and notify customers of relevant deviations from the transport plan including potential solutions or alternatives.
• Willingness to go the extra mile towards the customers & with focus on providing solutions.
• Performance reviews with customer.
• This role will be based in Empire Tower, Bangkok.
Requirements
• At least 01 - 02 years' professional experience at similar Customer Service role(s) in forwarder / logistics industry.
• Language requirement: Native-level Thais, Business-level English.
• Excellent Stakeholder management-, interpersonal-, and communication-skills.
• Energetic, well-organized, and self-Initiated.
• Analytical and problem-solving skills.
• Good process understanding & digital proficiency.